Thank you for using visiting our Experience website or our Experience mobile application (collectively ‘Sites’). We respect your privacy and want to protect your personal information. To learn more, please read this Privacy Policy.
This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection, use and disclosure of your personal information. By visiting the Sites, you accept the practices described in this Privacy Policy for the Sites.
This Privacy Policy applies only to the Sites. This privacy policy does not necessarily apply to any offline collection of your personal information. Please see below for details.
We are not responsible for the content or privacy practices on any non-Southern Experience, LLC websites to which the Sites link or that link to the Sites.
If you have questions or complaints regarding our privacy policy or practices, please contact us at privacypolicy@findexp.com.
We collect information from you in several different ways on the Sites. One goal in collecting personal information from you is to provide an efficient, meaningful, and customized experience. For example, we can use your personal information to:
• help make the Sites easier for you to use by not having to enter information more than once.
• help you quickly find information, products, and services.
• help us create content on the Sites that is most relevant to you.
• alert you to new information, products, and services that we offer.
(a) Registration and Purchasing. Before using certain parts of the Sites or ordering products, you may have to register. During registration, you will be prompted to provide to us certain personal information, including but not limited to your name and email address. These kinds of personal information are used to fulfill your orders, to communicate with you about your order and our Sites, and for internal marketing purposes. If we encounter a problem when processing your order, we use the personal information to contact you.
(b) Email Addresses. Several locations of the Sites may permit you to enter or for us to capture your email address for purposes including but not limited to: to register for promotions or contests; to request us to notify you regarding particular offers or products, or to sign up for special offers. Your participation in a contest is completely voluntary, so you have a choice whether to participate and disclose information to us. We use this information to notify contest winners and to award prizes. We may post on our Sites the names and cities of contest winners.
(c) Cookies and Other Technology. Like many websites, the Sites employ cookies, location based services and web beacons (also known as clear GIF technology or "action tags") to speed your navigation of the Sites, recognize you and your access privileges, and track your usage.
(i) Cookies are small pieces of information that are stored as text files by your Internet browser on your computer's hard drive. Most Internet browsers are initially set to accept cookies. You can set your browser to refuse cookies from websites or to remove cookies from your hard drive, but if you do, you may not be able to access or use portions of the Sites. We may have to use cookies to enable you to select products and to purchase those products. If you do this, we keep a record of your browsing activity and purchase. THIS SITES'S COOKIES DO NOT AND CANNOT INFILTRATE A USER'S HARD DRIVE TO GATHER A USER'S CONFIDENTIAL INFORMATION. Our cookies are not "spyware".
(ii) Web beacons assist in delivering cookies and help us determine whether a web page on this Sites has been viewed and, if so, how many times. For example, any electronic image on the Sites, such as an ad banner, can function as a web beacon.
(iii) We may use third-party companies to help us tailor Sites content to users or to serve ads or messages on our behalf. These companies may employ cookies and web beacons to measure advertising or messaging effectiveness (such as which web pages are visited, which messages are responded to, or what products are purchased and in what amount). Any information that these third parties collect via cookies and web beacons is not linked (by them) to any personal information collected by us.
(d) Log Files. As is true of most websites, the Sites automatically recognizes the Internet URL or location from which you access the Sites. We may also log your Internet protocol ("IP") address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing, and system troubleshooting purposes. (An IP address may indicate the location of your computer on the Internet.)
(e) Age. We respect children's privacy. We do not knowingly or intentionally collect personal information from children under age 13. If you are under the age of 13, please do not submit any personal information to us, and you should rely on a parent or guardian to assist you.
(a) Internal Use. We use your personal information to process your order and provide you with customer service. We may internally use your personal information to improve our Sites' content and layout, to improve our outreach and for our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors usage behavior to the Sites.
(b) Communications with You: We will use your personal information to communicate with you about our Sites and your orders. Also, we may send you a confirmation email when you register with us. We may send you a service-related announcement on the rare occasions when it is necessary (for example, if we must temporarily suspend our service for maintenance.) Also, we will send you a notification email when you request us to notify you when particular products or offers become available. We always permit you to unsubscribe from product availability notifications. Because we have to communicate with you about orders that you choose to place, you cannot opt out of receiving emails related to your orders or your membership.
(c) External Use. We want to provide you with excellent service and to offer you a great selection - we primarily sell products, not information. We do not sell, rent, trade, license or otherwise disclose your specific personal or transactional information to anyone, except that:
(i) As do most Internet retailers, we sometimes use others to perform specific functions on our behalf. When we disclose information to these service providers, we disclose information to help them to perform their service. For example, in order to deliver seat upgrades or other information to you, we must share some information such as your name, email address and/or phone number with third parties (such as our email campaign partner for delivering our communications with you). Or as another example, so that we can obtain feedback and improve the quality of our service we may share your information with a third party to perform customer satisfaction surveys or usage analytics on our behalf.
(ii) We also partner with live event venues, teams, leagues, promoters, artists and others who manage the live events we sell upgrades for. When you purchase or bid on upgrades or the waiting list, we provide them some personally identifiable information such as your name, email, and/or phone number so that they may contact you about the event or other events you may be interested in.
(iii) We may offer products or promotions from third parties on our Sites. If you choose to purchase any third party products or participate in any third party promotions, you authorize us to share your personal information (such as name, email address, and/or phone number) with these third parties, who may contact you about the promotion or other promotions you might be interested in. We will only share your personal information with these partners if you choose to purchase their products or participate in their promotions or offers. For example, we may offer sports team branded merchandise via a third party supplier, and if you purchased this merchandise, we would share your personal information with the merchant in order to facilitate the transaction.
(iv) It's possible that we might merge with or be acquired by another company or that we might dispose of some or all of our assets. If that happens, your personal information may be disclosed to another company, but that disclosure will be subject to the Privacy Policy in effect.
(v) We may be required to disclose certain information in response to requests from law-enforcement officials conducting investigations; subpoenas; a court order; or if we are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce other agreements, or to protect ourselves or others. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use our Sites for illegal reasons or to commit fraud.
(vi) We may share non-personal information (such as the number of daily visitors to a particular Site, or the size of an orders placed on a certain date) with third parties such as a team, artist, league, advertising or analytics partners. This information does not directly personally identify you or any user.
The Sites incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all transactions through the Sites. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. Finally, we rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. For example, when you visit our Sites, you access servers that are kept in a secure physical environment, behind a locked cage and an electronic firewall. While we use industry-standard precautions to safeguard your personal information, we cannot and do not guarantee complete security. 100% complete security does not presently exist anywhere online or offline.
On your request, we will (a) correct or update your personal information; (b) stop sending certain non-membership or order-related emails to your email address; and/or (c) disable your account to prevent any future purchases through that account. You can make these requests by emailing your request to privacypolicy@findexp.com or write to us at:
Southern Experience, LLC
3348 Peachtree Street, NE
Suite 1000
Atlanta, GA 30326
Please do not email us sensitive information.
As you might expect, the majority of information that we collect is obtained through our Sites, and this Privacy Policy applies only to that online collection of personal information. We may also collect information offline, where we also try to protect the privacy of your personal information. One example involves someone calling or emailing us purchase an upgrade or to ask questions. In that case will ask only for the personal information we need in order to answer the question. When we need to store information (such as order information) we will enter it into our database. (See the Data Security section above for more information). Another example involves faxes. If you fax something to us, we will act upon the fax and then either store or shred the fax, depending on whether there is any need to retain the information. There are other ways we could learn of personal information offline (for example, we suppose someone could send us a letter including some return address information), and this Privacy Policy doesn't discuss or try to predict all of those methods or uses. As we mentioned, we primarily sell seat products, not information, and we will try to treat offline collection, uses, and disclosures consistently with our relevant online practices.
If we change or update this Privacy Policy, we will post changes and updates on this Sites so that you will always be aware of what information we collect, use and disclose. We encourage you to review this Privacy Policy from time to time so you will know if the Privacy Policy has been changed or updated. If we make material changes to this Privacy Policy, we will notify you here, by email, or by means of a notice on one of our Sites. If you have any questions about the Privacy Policy, please contact us at privacypolicy@findexp.com.
This Privacy Policy was last updated on November 18, 2011